Automated KYC Refresh Reminders

Contents

• Reminders settings
• In-app reminders

Reminder Settings

To begin using KYC refresh reminders, you will need to choose how often you want to receive reminders.

1. Navigate to settings > Notifications
2. Scroll down to  the “KYC Refresh” section and select the preferences at the bottom of the sections

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3. By default, KYC reminders will be sent out 45 days before each investor's KYC expires, you can change this number to customize how much notice you will receive before a KYC expires

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4. Choose where you want to receive reminders by selecting Email and/or In-app some text

Email reminders should be used in combination with in-app reminders if you want to receive an email reminder when investors require a KYC refresh

5. Choose how often you want to receive reminders, the system will compile all the KYCs that are expiring and send a report daily, weekly or bi-weekly.

6. Click “Save” to confirm your selection

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In-app notifications

• To view In-app notifications, select the notification icon in the top right corner
• When you receive a KYC reminder, it will show the number of investors with KYCs expiring in the selected time frame (eg. 45 days)
• Click Expand this notification to see the full list of investors
• Click Send Refresh to begin launching a kyc refresh workflow to the select investor
• After the KYC refresh is sent, the list of investors will update to show which have KYC workflows in-progress and which investors still need to be sent

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